Our Commitment to Exceptional Customer Service & Partnership

An Oil & Gas company found itself in a dire situation when its Big Box Carrier account was hijacked. Desperate for a solution, they remembered Titanium Wireless from a cold call several months prior and decided to reach out. Fortunately, Titanium Wireless was ready to assist. Our concierge support team immediately took their call and sprang into action; despite them not being a customer. Using our extensive industry knowledge and contacts, we worked tirelessly through the Big Box Carrier's customer service hierarchy. We escalated the matter all the way to the highest levels of management, ensuring that the issue received the urgent attention it required. After many hours of persistent effort late into the night, our team successfully regained access to the company’s account and canceled many fraudulent orders. The Oil & Gas company was able to resume its operations without further disruption. They were deeply impressed by our quick response and effective resolution, turning a moment of crisis into an opportunity to experience the exceptional support Titanium Wireless provides. Experience worry-free mobile management with Titanium Wireless. Let us handle the hassles for you.

A Manufacturing company, a long-time Big Box Carrier customer, faced ongoing challenges with managing their account. They had no account support, struggled with unmanaged expenses, and felt burdened by the lack of proactive assistance. They had resigned themselves to dealing with these issues without resolution. Then Titanium Wireless stepped in and offered a transformative solution. The company upgraded to a dedicated partner to help manage their usage and monitor their expenses effectively. Their mobile solution was custom fit to their business, reducing their costs and retaining the flexibility to change with their needs. Titanium Wireless’ 24/7 support made managing their mobility effortless, and we established a relationship built on real human interactions and personalized service. Their primary point of contact has consistently highlighted the value Titanium Wireless brings to their business. He has emphasized to management and anyone who would listen that, “If I get hit by a bus tomorrow and die, change anything you want…. but don’t change Titanium.” This endorsement reflects the profound impact we’ve had on their operations and bottom line. Experience the difference with Titanium Wireless. Let us handle the hassles for you.

When an Oil & Gas Energy company experienced a massive outage that took all their wells offline, their Director of IT was in a tough spot because every well was 200 miles from the nearest technician. Though the issue wasn’t related to our process or signal, the Titanium Wireless team stayed with them every step of the way until the problem was resolved. Our team stayed on the phone until 11pm at night, diligently working to connect with a foreign company and to deal with the cause of the issue. We engaged the right resources and provided continuous support throughout the ordeal. Thanks to our commitment, the Director of IT could confidently assure shareholders that the issue was identified and that he had reliable resources actively working to resolve it.

An innovative Startup has been working tirelessly for over 3.5 years to bring a new POS system to the dispensaries market. Their system’s success depends on a mobile network that functions smoothly. Despite being a small sized account that many Big Box Carriers might overlook, Titanium Wireless gives them the attention they need to build and revolutionize their market. Our teams meet monthly to brainstorm solutions they need to optimize their produce and align with their progress. While others might say, "Come back when you’re ready," we are there for them every step of the way, providing the dependable carrier signal and partnership essential for their success. Trustworthy and dependable, Titanium Wireless is the partner invested in your growth. Let’s succeed together.

A large construction company based in Texas, was struggling with outdated rate plans that didn't include access to the fastest 5G network. Despite having the latest cutting-edge devices and hundreds of lines with a Big Box Carrier, they were locked into older, slower plans due to “contract limitations.” After countless calls and emails to their current provider, they had no success in upgrading to 5G plans. No one at their provider was willing to take responsibility for resolving the issue. Fortunately, Titanium Wireless was ready to assist. Our concierge support team took their call and immediately sprang into action. Using our extensive industry knowledge and contacts, we worked tirelessly through the Big Box Carrier’s customer service hierarchy. We contacted multiple representatives and eventually escalated the issue through executive channels. We successfully got 5G rate plans added to Betenbough Homes' account profile. As their trusted business advisor, Titanium Wireless has since helped them transition to superior TW signal devices to experience a true 5G environment and incredible savings. Experience worry-free mobile management with Titanium Wireless. Let us handle the hassles for you.

A construction company was facing significant losses due to thieves stealing expensive equipment from their work sites during off-hours. This issue was causing delays in their projects and a substantial loss of revenue. The company was at a loss on how to address this persistent problem. Fortunately, Titanium Wireless was ready to assist. Our team listened carefully to the client’s concerns and came up with the innovative idea of using GPS tracking systems, even though it wasn’t part of our regular offering at the time. Determined to help the client, our team went out of their way to develop the service and assist in installing and managing the GPS tracking system. By tracking movement with GPS trackers, our team collaborated with local law enforcement to intercept the thieves. This proactive approach enabled the construction company to recover stolen equipment and prevent future thefts. As a result, their build times returned to normal, and they stopped incurring significant losses in revenue. Experience proactive and innovative solutions with Titanium Wireless. Let us handle the hassles for you.

In the middle of the night, a client received a distressing notification that one of his vehicles had been involved in a rollover collision. Under normal circumstances, the client would have spent hours calling local impound lots and hospitals to ensure the safety of his employee and the location of the vehicle. However, with Titanium Wireless as his partner, he had a different experience. Fortunately, Titanium Wireless was ready to assist. Within minutes of his call, our 24/7 support team was working diligently behind the scenes to gather details about the incident. We identified that the vehicle had been stolen, and the tracking equipment had been ripped out and thrown out the window, causing the “rollover” notification. We also provided crucial information, including the crossroads where the tracking device was discarded, the direction of travel, and the speed of the vehicle. This valuable data helped authorities locate the stolen vehicle. While dealing with a stolen vehicle is never convenient, the peace of mind that this client’s employee was safe was invaluable to him as a managing partner. Experience unparalleled support and peace of mind with Titanium Wireless. Let us handle the hassles for you.

One of our clients nearly faced a staggering $21,156.39 roaming charge when a team member used 10 GB of data in Canada. Fortunately, Titanium Wireless was on the job. Using our Mobile Expense Management technology, we monitored their multiple carriers, spotted the issue, and quickly acted. We notified the client, escalated the matter with the other carrier (all the way to the CEO's office), and successfully removed the charges from their bill—all without the client lifting a finger. Experience worry-free mobile management with Titanium Wireless. Let us handle the hassles for you.

When an Oil & Gas company struggled with poor support from a Big Box Carrier they turned to Titanium Wireless for help. Their previous carrier had assured them that keeping all 140 lines, including those from past employees and projects, was the best approach. Both their representative and customer service insisted on this, despite it not being true. During our consultation, we discovered that Milbar was only using 32 of those lines. With our tailored mobile solution, we reduced their monthly bill from $5,900 to just $1,500. That’s $70,800 dropping to $18,000. This $74.5% ($53,800) cost reduction was impressive, but even more valuable to Milbar was the reliable support and stable relationship they now have with their mobile carrier. Ready to transform your mobile management? Let's talk.

Our support team noticed a usage trend of 100 GB of data being used and proactively brought it to their attention. Concerned about the high data consumption and unable to identify the issue, they turned to Titanium Wireless for assistance. Given the complexity of the store environments, which were filled with numerous devices, pinpointing the source of the problem was challenging. To tackle this, our team ingeniously used GPS tracking to determine the location of the devices in question. Through this process, it was discovered that the high data usage was due to a Ring Doorbell that was mistakenly connected to an iPad for its internet usage. This unexpected setup was causing significant data consumption. By resolving this issue, Titanium Wireless helped the client avoid unnecessary data charges and ensured their data usage was optimized. Our proactive approach and innovative problem-solving provided the client with valuable insights and a more efficient data management solution. Experience proactive support and smart solutions with Titanium Wireless. Let us handle the hassles for you.